Your registration for work and claim have been accepted.
If you provided an e-mail address, you will soon receive a confirmation e-mail with additional tips and links. Whether you receive an e-mail or not, please review carefully the information below and print these instruction pages or make notes for future reference. Do not close your browser or exit this page without printing or making notes, as you will be unable to return to this page.
Successful processing of your claim, including timely payment of benefits when eligible, depends on your following these 2 Important Steps:
Important Step #1Begin documenting your work search efforts immediately. You must keep a written record of all work search contacts for review by DES. Your work search contacts may be recorded on Form NCUI 506E, Work Search Record* (or other paper if you are unable to download the form). Regardless of the form, you must document the information listed below for each of your contacts for each week that you claim.
*NCUI506E is a PDF file and requires a PDF reader to view. If your computer does not have a reader installed,
Adobe Acrobat Reader can be downloaded for free. Please follow the download instructions at Adobe's website.
Important Step #2 File your weekly certification as soon as possible after each week for which you wish to claim unemployment. If you file your weekly certification more than 28 days after the week-ending date, you may be ineligible for payment for that week. N.C. unemployment benefits are claimed on a calendar week basis (Sunday through Saturday), and your claim is effective on the Sunday of the week in which you filed a new or reopened claim (if you filed on Sunday, your claim is effective that day). Your first weekly certification will be for the 7 day period ending at midnight of the first Saturday after the effective date. DES encourages you to file online. To file your weekly claim online, simply go to ncesc.com, select File Weekly Certification, log-in with your User ID (Social Security number) and PIN, and follow the simple instructions on each page.
You may also file your weekly certification by calling 1-888-372-3453. This is a Voice Automated System that you can say your answers over the phone.
You may check for Jobs or do payment inquiry on the JOBSLINE at 1-800-768-5627.
Your initial claim will be processed at the DES Remote Services Center. If you need to contact the DES Remote Services Center, please see the directions below. Please do not call the Remote Services Center today, because your claim needs to undergo overnight processing before the consultants in the DES Remote Services Center can assist you.
Contacting the DES Remote Services Center
These are a few of the services available to you through Individual Services on the DES website: Benefits Estimator Estimates the amount of your unemployment benefits based on wages earned in NC. (Once your claim has been processed, no estimate will be given as the amount will have already been computed and mailed to File your weekly certification Fast, convenient filing of your weekly claim. (See Important Step #2 above.) View your claim profile Secure access to your account information, including name and address, claim dates, benefit amounts and deductions. View your benefit payment history Secure access to benefit payment information, including payment dates and amounts actually paid to you. Appeals decision pre-notification If you are a party to an appeals hearing, the anticipated outcome of the hearing may be viewed as soon as possible. Downloads Download forms, informational documents and software. View form 1099-G Secure access to the same information as on the 1099-G tax form mailed if you received unemployment benefits last year. Claims information and Frequently-Asked Questions
Avoid problems of late, missing or stolen checks by using Direct Deposit to receive your benefits as quickly and safely as possible. Be sure to complete and return the Tax Withholding and Direct Deposit form which you will receive after your new claim is processed.
 | Individuals filing new claims will now receive payment via the DES Debit Card. You will receive a debit card in the mail that must be activated before you can use the card. You may elect to have your benefits directly deposited into your bank account by using our Interactive Services. | ||
Successful processing of your claim, including timely payment of benefits when eligible, depends on your following these 2 Important Steps:
Important Step #1Begin documenting your work search efforts immediately. You must keep a written record of all work search contacts for review by DES. Your work search contacts may be recorded on Form NCUI 506E, Work Search Record* (or other paper if you are unable to download the form). Regardless of the form, you must document the information listed below for each of your contacts for each week that you claim.
- Date of Contact
- Employer's Name and Address
- Contact Method (in person, resume, telephone, etc.)
- Type work applied for
- Results (application accepted, hired, will call, pending, etc.)
*NCUI506E is a PDF file and requires a PDF reader to view. If your computer does not have a reader installed,
Adobe Acrobat Reader can be downloaded for free. Please follow the download instructions at Adobe's website.Important Step #2 File your weekly certification as soon as possible after each week for which you wish to claim unemployment. If you file your weekly certification more than 28 days after the week-ending date, you may be ineligible for payment for that week. N.C. unemployment benefits are claimed on a calendar week basis (Sunday through Saturday), and your claim is effective on the Sunday of the week in which you filed a new or reopened claim (if you filed on Sunday, your claim is effective that day). Your first weekly certification will be for the 7 day period ending at midnight of the first Saturday after the effective date. DES encourages you to file online. To file your weekly claim online, simply go to ncesc.com, select File Weekly Certification, log-in with your User ID (Social Security number) and PIN, and follow the simple instructions on each page.
You may also file your weekly certification by calling 1-888-372-3453. This is a Voice Automated System that you can say your answers over the phone.
You may check for Jobs or do payment inquiry on the JOBSLINE at 1-800-768-5627.
Your initial claim will be processed at the DES Remote Services Center. If you need to contact the DES Remote Services Center, please see the directions below. Please do not call the Remote Services Center today, because your claim needs to undergo overnight processing before the consultants in the DES Remote Services Center can assist you.
Contacting the DES Remote Services Center
| Hours 8:00 A.M. to 5:00 P.M. Eastern Time, Monday - Friday (closed major holidays) | |
| Mail Division of Employment Security Remote Services Center P.O. Box 27967 Raleigh, N.C. 27611 | Overnight Mail Division of Employment Security Remote Services Center 700 Wade Avenue Raleigh, N.C. 27605 |
| Telephone (Toll Free) Internet Initial Claims 1-866-278-3822 Weekly Certification 1-888-372-3453 JOBS Line 1-800-768-5627 | Fax NC residents 919-715-8502 Out-of-state residents 919-733-1371 |
| E-mail esc.ui.net@ncesc.gov DES Home Page http://www.ncesc.com | |
Avoid problems of late, missing or stolen checks by using Direct Deposit to receive your benefits as quickly and safely as possible. Be sure to complete and return the Tax Withholding and Direct Deposit form which you will receive after your new claim is processed.
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